The 8171 portal has rolled out some important updates in 2025. If you’re a beneficiary of the Benazir Income Support Programme (BISP), you need to know what’s new. Many people are still unaware of the added features and how they can help you check your payments or raise complaints easily.
In this article, we’ll walk you through everything new on the 8171 new portal, from how to track your payment in real-time to filing complaints and getting quicker support from the BISP complaint desk.
What’s New in the 8171 Portal (2025 Update)
The 8171 tracking system has been upgraded with two major additions:
- Real-Time Payment Tracking
- A Dedicated Complaint Desk
These updates aim to reduce confusion and delays. In the past, beneficiaries had to visit local offices or send multiple SMS just to get basic information. The new portal changes that by letting users access everything from their phone or computer.
Real-Time Payment Tracking – Know Your Status Anytime
The biggest update to the 8171 tracking system is real-time status updates. You can now check if your payment has been processed, sent, or received, right from your screen.
How to Track Your Payment
Step 1: Go to the 8171 new portal – Visit 8171.pass.gov.pk.
Step 2: Enter your CNIC number – Use your valid ID number without dashes.
Step 3: Submit the form – Click on the “Check” or “Maloom Karen” button.
Step 4: See your payment status – You’ll see your current payment stage, including whether it’s under review, approved, dispatched, or collected.
What Information Is Shown?
- Your CNIC details
- BISP eligibility status
- Latest payment status
- Amount sent
- Disbursement date
- Collection point (HBL branch, retailer, or bank)
This new system reduces stress for thousands of people who used to wait for SMS or call helplines with no clear answers.
BISP Complaint Desk – File and Track Complaints Easily
Before 2025, the BISP complaint process was confusing and slow. The new BISP complaint desk on the portal fixes that.
You can now file a complaint directly from the website. No more waiting in lines or calling multiple times to get your issue heard.
How to File a Complaint
Step 1: Visit the 8171 portal – 8171.pass.gov.pk
Step 2: Click on “Complaint” section
Step 3: Enter your CNIC and contact info
Step 4: Choose complaint type – You’ll see a list of common issues like:
- Payment not received
- Biometric failure
- Agent deduction
- Blocked status
- Incorrect information
Step 5: Write a short message – Explain your problem clearly.
Step 6: Submit the form
You’ll get a complaint number to track your request.
Track Your Complaint
Use your CNIC or complaint number to follow up. The system shows whether your issue is under review, resolved, or pending. This keeps things transparent and makes the support system more reliable.
Tips for Using the New Portal Effectively
- Use the Correct CNIC Format – Avoid using dashes or spaces. Just type the 13-digit number.
- Check Internet Connection – Sometimes the portal may load slowly due to poor internet. Try using mobile data or a stable Wi-Fi connection.
- Take Screenshots – Always save your complaint number and payment status. This can help if you need to visit a nearby center for follow-up.
- Avoid Middlemen – The portal is designed so you can check everything yourself. Don’t rely on agents who charge you money. Everything is free.
- Keep Contact Info Updated – If your mobile number has changed, update it at the nearest BISP office to keep receiving SMS alerts and OTPs.
Common Questions About the 8171 Tracking System
Q: How often is the payment status updated?
A: The system updates in real time. As soon as your payment is processed, the status will reflect it.
Q: What if I don’t have internet?
A: You can still use the SMS method by sending your CNIC to 8171. However, the portal gives more details.
Q: Can I file a complaint about previous payments?
A: Yes. You can report past issues like underpaid amounts or missed payments. The complaint desk accepts all types of concerns.
Q: Is the complaint system available 24/7?
A: You can file a complaint any time, but response time may vary during weekends or public holidays.
Final Words
The 8171 new portal has made a big step forward in 2025. With real-time tracking and a built-in BISP complaint desk, users now get faster answers and better support.
If you’re part of the BISP program, start using the portal today. It’s free, easy, and designed to help you stay informed and in control of your payments. Visit 8171.pass.gov.pk and take charge of your support journey.